Shipping to anywhere in the world.  

Paintings and other products will be shipped worldwide from the UK.  

Shipping typically takes 5-10 working days depending on your location. Please note that while shipping is priced at the flat rate, you will be responsible for any local tax duties.  

Paintings and other products are shipped safely secured in cardboard boxes that fit the size.   

Delivery Time: Orders usually ship out within 72 hours of your purchase and will usually arrive within 1-2 weeks.  

Estimated Average Shipping Times.  

  • Europe: 2-4 weeks 

  • USA & Canada: 2-4 weeks 

  • Rest of the World: Up to 4 weeks 

COVID-19 Delays 

There may be a chance that your order takes slightly longer to arrive due to disruptions caused by the current pandemic situation, up to 15 days for the longest delivery routes. Rest assured we will do everything in our power to get the print sent out in the most safe and efficient manner possible. In the unfortunate event that you haven't received your package after 15 days, please contact us at hq@betoncollective.org and we will look into this further for you. 

Exchanges & Returns:  

Straight refunds are not accepted, however in the event that you would like to exchange your painting or any other product for a different one of equal value, you'll have 15 days to contact us from the date of delivery to arrange the exchange. You will need to cover the shipping charge. 

The cardboard boxes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your item arrives with any kind of damage, we will gladly refund the cost of the item. 

Just send an email with an image of the package, damaged painting or product as well as the order number to hq@betoncollective.org and we will get the refund arranged for you right away. 

We will cover the return shipping for any damaged orders. 

Framing 

The paintings are supplied unframed but please do not hesitate to contact us for advice on framing. We can provide information on the artist’s recommended framing options and details to consider when approaching your local professional framer. 

For any additional enquiries, please email us at hq@betoncollective.org